Frequently Asked Questions
Everything you need to know about your Gnoce jewelry experience.
What materials are Gnoce jewelry pieces made of?
Most of our charms and jewelry are crafted from high-quality 925 sterling silver, often featuring 18k gold plating, colorful enamel, or sparkling cubic zirconia stones for a premium finish.
How long does shipping to Poland take?
Standard shipping to Poland typically takes 7-12 business days, while express shipping options are available for faster delivery within 3-5 business days.
What is your return policy?
We offer a 60-day return policy. If you are not completely satisfied with your purchase, you can return the items in their original condition for a full refund or exchange.
Do Gnoce charms fit other major bracelet brands?
Yes, our charms are designed with a universal hole size that is compatible with most major brand charm bracelets, including Pandora and others.
Which payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options popular in the European market.
How should I care for my jewelry?
To maintain the shine of your jewelry, avoid contact with harsh chemicals, perfumes, and water. Clean your pieces gently with a soft polishing cloth and store them in a dry place when not in use.